Game Account Deletion Agreement
The Game Account Deletion Agreement ("Agreement") is entered into by and between you (hereinafter also referred to as "User" or "You") and Gui.x and its affiliates ("Gui.x " or "we") with respect to your use of the game products published by us.
Please read this Game Account Deletion Agreement (hereinafter referred to as "Agreement") carefully, fully understand the terms and conditions contained herein, and agree to be bound by this Agreement, if you decide to deliberately delete your game account.
If you start the deletion process according to our deletion process/guidelines, you acknowledge that you have read, understood and agreed to be bound by this Agreement.
This Agreement includes additional terms that work in conjunction with our Terms of Service, which can be found in our games. Such Terms of Service are incorporated into this Agreement by reference. Capitalized terms that are used but not defined in this Agreement shall have the meanings assigned to such terms in the Terms of Service. If there is any conflict between this Agreement and the Terms of Service, this Agreement shall prevail.
NOTICE: ONCE YOUR GAME ACCOUNT HAS BEEN DELETED, WE WILL NOT BE ABLE TO RECOVER YOUR ACCOUNT. ALSO, YOUR DATA (INCLUDING YOUR PERSONAL INFORMATION AND ANY OTHER INFORMATION GENERATED THROUGH USING OUR GAMES AND SERVICES) WILL BE DELETED OR ANONYMIZED, UNLESS OTHERWISE PROVIDED FOR BY APPLICABLE LAWS AND REGULATIONS. PLEASE DECIDE AND PROCEED CAREFULLY.
1. Consequences of Game Account Deletion
You acknowledge and agree that upon deletion of your game account, there are consequences including but not limited to those outlined below. You agree that, to the fullest extent permitted by applicable law, we shall not be liable to you for such deletion.
1.1 You cannot use the Games and Services any more.
1.2 You will lose and we may delete or anonymize your data we have associated with your game account, including but not limited to your profile, username, password, avatar(s), game progression, virtual family or relationships, chat records, any virtual currency and items which have been purchased but not yet redeemed and all related information and files you have passed on to us, together with any Content you may have published, uploaded, made available on the Services.
1.3 In some cases, such as for the purpose of protecting our legitimate rights and interests, we reserve the right to store personal data relating to your profile for a reasonable period of time to the extent permitted by applicable laws and regulations.
1.4 Once the deletion confirmation period is up, you will no longer have access to your account and you will lose all your save files and in-game progression related to the Services.
1.5 You agree that, no credit, including but not limited to, unused/unexpired Services, unused virtual currency and items, unused subscription period, all data related to the upgrading of game, and other virtual property generated in the games and services (collectively, "in-game virtual property”) will be recoverable or credited to you or converted into cash or any other form of reimbursement.
We hereby remind you to settle in-game virtual property associated with your game account before you request deletion of your game account. If you complete the game account deletion process, you are deemed to voluntarily forfeit any in-game virtual property associated with your game account and we reserve the right to clear such in-game virtual property without reimbursement or compensation.
1.6 In the event of game account deletion (which means the deletion confirmation period is over, and the account is officially deleted), the Terms of Service signed by and between you and us will be terminated (except for those terms which remain in effect, including Section 3 (Content), Section 5 (Restrictions), Section 6 (Use and Transaction Policies), Section 9 (Third Party Links and Offerings), Section 10 (Indemnity) Section 11 (Disclaimers and Limitations of Liability), Section 13 (Governing Law and Dispute Resolution), Section 15 (Suspension, Termination or Cancellation) and Section 16 (Miscellaneous)). However, you are still obliged to comply with the Terms of Service when you use our games or services prior to the deletion of the game account, including but not limited to bearing the liabilities for breach of the Terms of Service and associated damages and performance obligations.
1.7 Upon the completion of the game deletion process, you, on your own behalf and on behalf of your successors, assigns, affiliated entities, shall and do thereby forever, fully and completely, relieve, release, and discharge us, our successors, beneficiaries, heirs, assigns, affiliated entities, and each or any of these entities’ or individuals’ agents, representatives, officers, directors, shareholders, employees, attorneys, affiliated entities, from any and all lawsuits, actions, omissions, causes of action, debts, obligations, promises, guarantees, agreements, contracts, rights of indemnification, claims, liabilities and/or demands, of whatever kind or nature, whether known or unknown, now existing or arising or coming into being in the future, based on, arising out of, related to and/or in any manner connected with the Service and the Terms of the Services (the “Release”). Notwithstanding anything herein to the contrary, each of the following is specifically excluded from the Release: (i) any dispute under or arising from this Agreement and/or any lawsuit, action, proceeding or claim to enforce or interpret its terms and (ii) any obligation or duty created by or set forth in this Agreement or the terms of the Terms of Service that survive termination pursuant to Section 1.6 hereof.
2. You represent that the game account you would like to delete has met the following conditions when you would like to delete your game account, including but not limited to:
2.1 The game account is legally owned and logged in by yourself and complies with the Terms of Service and relevant applicable rules.
2.2 The game account is used in compliance with the Terms of Service and all applicable laws, and there are no disputes (including complaints, lawsuits, arbitrations, etc.) or sanctions with respect to the game account.
2.3 Any in-game virtual property has been settled. If any in-game virtual property remains unsettled when you complete the game account deletion process, you are deemed to voluntarily forfeit any in-game virtual property associated with your game account.
2.4 There are no outstanding orders in your game account, including virtual currency and items, subscriptions, etc.
2.5 The game account has not changed passwords or modified the connected mobile phone number or email account in the last 7 days.
2.6 Other conditions (if any) announced in the games.
3. Account Deletion Process
If you represent that you would like to delete your game account permanently, you can do so directly in the Services or by contacting us for help. Please understand that for security reasons, your account cannot be deleted unless you follow our instructions.
3.1 You can log in to your game account, navigate to the Account Setting/User Center, click the Request Account Deletion button and follow the deletion process instructions.
3.2 To confirm your account deletion request, you may be asked to verify your account, such as email verification and entering security code.
3.3 If you complete the account deletion process, your account will be permanently deleted.
4. Miscellaneous
4.1 This Agreement is an integral part of the Terms of Service, and matters not covered herein shall be governed by the Terms of Service.
4.2 You agree that, if your game account is being or needs to be verified with respect to your relevant transactions or such account when you apply for deletion of such account, we shall have the right to continuously freeze all or part of your account in order to facilitate such verification, and shall have the right to report any fraud or illegal activity to the relevant regulatory or judicial authorities if necessary. The deletion of your game account for this game will not relieve or exempt you from the relevant liabilities you may be required to assume according to the Terms of Service, and any applicable laws and regulations.
If you have any questions, please contact us for assistance at damogames.developer@gmail.com.